FAQ

Our small team have been involved with electric skateboards for a number of years. We have adapted to the ever growing demand for more robust, faster and longer ride times and keep with the latest motors and batteries available all using our tried and tested circuit board and Bluetooth remote.

We pride ourselves on customer service in all of our growing territories, and intend to continue to expand or customer support team to give the best service available.

Our boards and electrical parts are tested in all manor of extreme conditions, so we know your board is made to last using the best and latest technology on the scene. The boards are also designed to be modular, so in the unlikely event of an issue we can quickly ship any part with clear instruction videos on how to replace, meaning your time off the board is kept to a minimum.

We offer 180 days warranty from the purchase and direct contact with our service team should you ever require them.

We provide local shipping service and local customer service in the US and EU.

Local Shipping

Usually 3-5 days

We have local warehouses in the US, Germany, and provide fast shipping for US, Europe, customers. 

International standard shipping

7-10 Days

Sea Shipping

It usually takes 20-30 business days shipping by sea. 

1. Tracking information may not update until the package enter your country's border, so don't be surprised if tracking information doesn't update for a few days.
2. Tax and import duty will be handled by ANTWHEEL, you don't need to pay any extra money or fee unless we mentioned in advance.

You can contact us through our contact page! We will be happy to assist you.